Privacy Policy

This Privacy Policy explains how Ody ("we," "us," or "our") collects, uses, and protects your information when you use our website, place orders, or interact with our services.

1. Information We Collect

We may collect the following categories of information:

• Contact details (such as name, email address, phone number, and shipping/billing address)
• Order and transaction details
• Device and browsing information (such as IP address and browser type)
• Customer service communications

2. How We Use Information

We use collected information to:

• Process and fulfill your orders
• Provide support and respond to inquiries
• Improve website functionality and customer experience
• Prevent fraud and maintain security
• Send transactional emails and, where permitted, marketing updates

3. Sharing of Information

We do not sell personal information. We may share data with trusted service providers that support payment processing, shipping, communications, analytics, and website operations, solely to perform services on our behalf.

4. Cookies and Tracking

Our website may use cookies and similar technologies to keep the site running, understand usage patterns, and improve performance. You can control cookie preferences in your browser settings.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, but we work to protect your data using industry standard practices.

6. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or limit use of your personal information. To submit a request, contact us using the details below.

8. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised "Last updated" date.

10. Contact

If you have questions about this Privacy Policy, contact us at support@odymushrooms.com.